Shipping Policy

Last updated: September 2026

Thank you for shopping with Hen Haven. We want your order to arrive safely and with as little confusion as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 2–4 business days, excluding weekends and holidays.

During launches, restocks, holidays, or other high-volume periods, processing may take a little longer. Processing time is separate from the shipping carrier’s delivery time.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Available shipping methods and rates will be displayed at checkout based on your order and delivery address.

Hen Haven is not responsible for carrier rate changes or delivery estimates provided by the shipping carrier.

Preorders

Preorder items will ship within the estimated timeframe listed on the applicable product page.

If your order includes both preorder and in-stock items, your full order may ship together once the preorder item becomes available unless otherwise stated.

If there is a significant delay affecting a preorder, Hen Haven will provide an update using the email address associated with the order.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier to update tracking information after your shipping confirmation is received.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order.

Hen Haven cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

If you notice an error, contact hello@thehenhaven.com as soon as possible.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please first:

Check around your delivery area.
Check with household members or neighbors.
Verify the shipping address on your order.
Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, email hello@thehenhaven.com with your order number and we will help determine the appropriate next step.

Hen Haven is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to assist you.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery timing is outside of Hen Haven’s direct control.

Weather, holidays, carrier disruptions, and other circumstances may result in delays.

We appreciate your patience when delays occur.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact hello@thehenhaven.com within 3 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos of the item
Photos of the packaging, when applicable

We will review the issue and work with you toward a resolution.

Please also review our Refund Policy for additional information.

Local Pickup

Local pickup is not regularly available unless specifically offered during a Hen Haven event, launch, or special promotion.

If local pickup is available, instructions will be provided at checkout or in your order confirmation.

Questions?

For questions about shipping or an existing order, contact:

Hen Haven Customer Care

hello@thehenhaven.com

Please allow 1–2 business days for a response.