Orders are typically processed within 2–4 business days, excluding weekends and holidays. During launches, restocks, or high-volume periods, processing may take a little longer. You’ll receive tracking information once your order is on the way.
Once your order has shipped, you’ll receive a confirmation email with tracking information sent to the email address used at checkout.
At this time, Hen Haven orders are shipped unless local pickup is specifically offered during an event, launch, or special promotion.
If tracking shows your package as delivered, please check around your delivery area and with household members or neighbors first. If you still can’t locate it, contact the carrier and email hello@thehenhaven.com so we can help determine the next step.