Refund Policy
Last updated: September 2026
We want you to feel good about what you receive from Hen Haven. If something isn’t right, please review the policy below and contact us at hello@thehenhaven.com.
Returns
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, merchandise must be unused and in its original condition and packaging. Apparel must be unworn, unwashed, and free of stains, odors, or signs of use. Candles must be unburned, and Room + Linen Sprays must be unopened and unused.
To request a return, email hello@thehenhaven.com with your order number and the item you would like to return.
Please do not send a return without contacting us first.
Non-Returnable Items
The following items are not eligible for return: opened or used home-fragrance products; burned candles; worn or washed apparel; items damaged after delivery through customer use; items specifically marked Final Sale; and gift cards, if offered.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method when returning merchandise. Hen Haven is not responsible for return packages lost in transit.
Refunds
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method. Processing time after a refund is issued may vary depending on your bank, card issuer, or payment provider.
Exchanges
If you need a different apparel size or would like another eligible item, please contact us at hello@thehenhaven.com.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another available option.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact hello@thehenhaven.com within 3 days of delivery with your order number, a description of the issue, and clear photographs of the item and packaging when applicable.
We will review the issue and work with you toward an appropriate resolution.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We will do our best to accommodate your request; however, once an order has entered processing or fulfillment, we cannot guarantee that it can be changed or canceled.
Preorders
Preorder purchases are subject to the same return eligibility requirements once delivered unless the applicable product is clearly identified as Final Sale at the time of purchase.
Please review the estimated preorder fulfillment period before completing your order.
Buy Now, Pay Later Purchases
Returns for purchases made using Afterpay, Klarna, PayPal Pay Later, or another installment-payment provider will be processed according to Hen Haven’s refund policy and the applicable provider’s procedures.
Your payment provider may adjust or cancel remaining installments after an approved refund.
Questions?
Hen Haven Customer Care
Please allow 1–2 business days for a response.