Privacy Policy
Last updated: September 2026
Hen Haven respects your privacy. This Privacy Policy explains how Hen Haven collects, uses, stores, and shares information when you visit thehenhaven.com, make a purchase, join our mailing list, contact us, or otherwise interact with our website.
By using our website, you acknowledge the practices described below.
Information We Collect
We may collect information you provide directly to us, including:
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Name
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Email address
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Billing and shipping address
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Phone number, if provided
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Order and purchase information
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Contact-form messages
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Newsletter or marketing preferences
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Information you provide when communicating with Hen Haven
When you make a purchase, payment information is processed through our payment providers. Hen Haven does not directly store complete credit or debit card numbers.
We may also automatically collect certain information when you use our website, such as:
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IP address
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Browser and device information
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Pages visited
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Website activity
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Referring website
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Approximate location
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Cookie and analytics information
How We Use Your Information
We may use your information to:
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Process and fulfill orders
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Send order confirmations and shipping updates
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Provide customer service
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Respond to questions or requests
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Process returns and refunds
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Manage preorders
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Send marketing emails when you have chosen to receive them
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Improve our products, website, and customer experience
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Prevent fraud or misuse
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Maintain the security of our website
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Comply with applicable legal and regulatory requirements
Email Marketing
If you choose to join our mailing list, we may send you emails about product releases, restocks, events, community updates, special offerings, and Hen Haven news.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing emails will not prevent you from receiving transactional communications related to an order, refund, account, or customer-service request.
Cookies and Website Technologies
Hen Haven and our website-service providers may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the site, and improve the customer experience.
Some cookies may be necessary for features such as shopping carts, checkout, security, and account functions.
Depending on your location and the technologies used on our website, you may be provided with options to manage certain cookie preferences.
Payments
Payments may be processed through third-party payment providers available through our website, which may include credit or debit card processors and services such as PayPal, Afterpay, Klarna, or other payment providers offered at checkout.
These companies process information according to their own privacy policies and terms.
Hen Haven does not control how third-party payment providers independently use information that you provide directly to them.
Service Providers
We may share information with trusted companies that help us operate Hen Haven, including providers that assist with:
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Website hosting and e-commerce services
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Payment processing
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Shipping and fulfillment
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Email communications
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Customer service
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Analytics
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Fraud prevention
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Business operations
We provide these companies only with information reasonably necessary for them to perform their services.
Wix
Our website is hosted through Wix.com and may use Wix e-commerce, payment, analytics, form, marketing, and other website services.
Information submitted through our website may therefore be processed or stored through Wix systems and other connected service providers.
Sharing Your Information
Hen Haven does not sell your personal information for money.
We may disclose information when reasonably necessary to:
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Provide products or services you requested
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Operate our website
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Work with service providers
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Prevent fraud or protect our business
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Comply with legal obligations
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Respond to lawful requests from government or regulatory authorities
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Protect the rights, safety, or property of Hen Haven, our customers, or others
If Hen Haven is involved in a merger, acquisition, financing, sale, or transfer of business assets, information may be transferred as part of that transaction.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.
Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to request access to, correction of, or deletion of certain personal information, or to request information about how your data is used.
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
California Residents
California residents may have additional privacy rights under applicable California law.
Where required, eligible California consumers may request information about personal information collected, used, disclosed, or retained by Hen Haven and may request correction or deletion of eligible information.
Hen Haven will not discriminate against you for exercising applicable privacy rights.
Requests may be submitted to hello@thehenhaven.com.
Children’s Privacy
Hen Haven’s website and products are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that such information has been collected, we will take reasonable steps to delete it.
Data Security
We use reasonable administrative and technical measures, together with our website and service providers, to help protect personal information.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
Hen Haven is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.
Any updated version will be posted on this page with a revised Last updated date.
Contact Us
If you have questions about this Privacy Policy or how Hen Haven handles personal information, contact:
Hen Haven LLC
Email: hello@thehenhaven.com